CONVENIENT, ASSISTED SERVICES FOR YOU OR YOUR LOVED ONE

Transport Service

All of our drivers are either aged care or disability trained staff so you have the security of knowing you have the support you require
We can pick you up from your home and drive you to any appointments you may have locally or in metropolitan areas.
We can wait for you or attend the appointment with you as support, taking notes if you require and advocating for you if required.
Family can book our service for their loved ones if they are unable to attend and we will provide feedback via email of phone.
We have three vehicles available, including a wheelchair accessible vehicle, to cater for all abilities
Some of our customers simply don’t feel comfortable driving in traffic and prefer the security of having additional support
Payment is by invoice after the service has been provided
Customers can bring along a partner, friend or family member if they prefer

What you can expect

CONFIDENCE

Care staff and nurses will provide transport and support to and from your appointments. We can also accompany you into the appointment if requested, and give feedback to family members if required.

INDIVIDUAL SERVICE

As companions our professionally trained staff know how to provide support on a social level, helping to maintain independence and social connections. This gives family carers an opportunity to have a break knowing loved ones are engaged and in safe hands.

STRESS FREE

We take the pressure off family members and individuals by managing the time and safety hurdles for your loved ones, AND making sure they get to their appointments safely.

wheelchair accessible transport

We provide support during telehealth appointments. Advocating for individuals, taking notes for later reference and making sure information is explained and understood.
Please contact us to discuss your individual needs.

Companionship Service

We provide short term social respite for carers.
We stay at home with your person or we can take them out for some social respite.
Activities catering to individual interests such as drives, walks, catching up with friends, attending community groups, gardening or Morning Melodies.

We have many resources available to engage people in
their own homes.

Social Support

Our staff can assist with transport and individual support to family events, funeral services, concerts, weddings, and community events like ANZAC day parades. This important service means that you and your family can enjoy the event without having to designate a driver. Please contact us to discuss your particular needs.

Do you have a family member in residential care who would benefit from extra social support?
Call us to discuss their needs

What's the first step?

Get in contact with us on 0421 222 896 and we will arrange a FREE, no obligation visit to your home so you can meet our staff and we can discuss your individual needs. We cater for NDIS, aged care packages, self funded retirees and the general public.

What our clients are saying

Jo
"I can't speak highly enough about We Assist Transport. They go above and beyond to help. My daughter had never seen a doctor on her own before, Glenda was there to reassure and help her. A truly kind and compassionate lady. Rowan has been a hit driving her to and from work and to the local disco. What a absolutely brilliant service they provide."
Carolyn
"What a fantastic service. Glenda safely transported my husband to a hospital appointment, relived a lot of stress for us both as I couldn't be there, and he needed someone he could trust. Highly recommended, friendly and reliable service. 5 stars"
Christine
"Glenda at We Assist went to a docs appointment with mum Raema and would highly recommend there services. Mum felt very comfortable and Glenda went above and beyond to assist Mum. The email to follow up was very informative and detailed. Outstanding service. Thankyou"
Annmaree
“I would like to say a huge thank you to Glenda from We Assist Transport. Glenda picked up my mum (Valda) from Drouin allowing Valda to attended her granddaughter’s wedding in Monbulk. Glenda’s compassion and dedication in caring for mum throughout the wedding was truly amazing. I am truly grateful for all the assistance Glenda provided for mum making it an amazing day for mum and allowing me also to enjoy the day stress free. I highly recommend Glenda and We Assist Transport to not only provide transport, but care for you loved ones. This is an amazing service allowing many older people the ability to enjoy family events. Glenda I thank you from the bottom of my heart for today, I honestly can’t thank you enough”

About

We are a family business based in Warragul, West Gippsland.

After 15 years working in local aged care, it was obvious that many residents had difficulties getting to appointments as friends or family members were unable to take them or some didn’t have any assistance at all. So, the idea was created to provide this necessary and essential service.

In a short time, we have evolved to providing transport assistance and supports to all members of the community regardless of age or capabilities. Being guided by our communities’ needs has become our focus and guide and our business evolves according to those needs.

ways vehicle

Our Values

We are driven by our values to:
– be honest and service focused to our customers
– provide quality service that we would confidently utilise for our own families
– be flexible to the needs of our customers
– advocate for best possible outcomes for all stakeholders
– be compassionate and approachable

Our Mission

Continuously working to establish a trusted and respected service for our community, providing the best possible assistance within our scope of practice.

Get in touch

We Assist Transport Pty Ltd
Trading as We Assist You Services
ABN – 83 651 994 713